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Frequently Asked Questions
General
Where are you based?
Lisbon, Portugal.
Who is the founder?
Frankly Portugal was founded by Franziscus Frost in October 2024.
Who owns the company?
Frankly Portugal is independently owned by its founder.
Why are you called Frankly Portugal?
The name reflects our commitment to transparency and integrity in sourcing and storytelling. We’re here to shine a light on the real, honest producers across Portugal.
Why is your logo a swallow?
The swallow is a powerful Portuguese symbol of home, return, and care. Every spring, swallows migrate back to the same place they nestled the year before – much like the producers we work with, who build slowly, return to their roots, and craft with purpose.
Olive Oil
How should I store my extra virgin olive oil?
Keep it away from light, heat, and air. Store in a cool, dark place with the cap tightly sealed.
What do you look out for when buying high-quality extra virgin olive oil?
Look for a recent harvest date (ideally <15 months old), UV-protected packaging, acidity <0.2%, and single-origin early harvest olives.
How long does it stay fresh?
Best within 12–15 months of harvest. After that, flavour and health benefits begin to decline.
How can I test it properly?
Sip it neat or with bread. Warm it slightly, inhale its aroma, and pay attention to bitterness, fruitiness, and the peppery kick – all signs of quality.
Why is it cloudy at the bottom of the bottle?
Our oil is unfiltered – what you see is the natural pulp and sediment of the fruit.
Why did my olive oil solidify in the cold?
Cold temps cause olive oil to solidify or go cloudy. This is natural and reversible – just bring it back to room temperature.
Why do you use black glass bottles or tins?
UV protection is essential to preserve freshness and prevent oxidation.
What does “single origin” mean?
It means all olives come from the same harvest, region, and mill – no blending or mixing from multiple sources.
What makes your extraction process special?
We extract under vacuum at low temperatures (often just 24°C), protecting delicate flavour compounds and polyphenols that would otherwise be lost at higher temps.
What are polyphenols and why do they matter?
Polyphenols are powerful antioxidants with anti-inflammatory benefits. They’re also responsible for the bitterness and peppery finish of high-quality oils.
How do I know if olive oil has high polyphenol content?
Ask for lab tests. Ours is independently tested and currently contains 335mg/kg – far above the benchmark of 200mg/kg for high polyphenol oils.
Why is low acidity important?
It’s a marker of quality and freshness. While not directly tasted, low acidity signals careful harvesting, pressing, and storage.
What is the value of an early harvest?
It yields less oil, but with more flavour, vibrancy, and polyphenols. Varieties like Galega are particularly sensitive and benefit from early picking.
Can you provide me with your laboratory analysis results?
Reach out to us at hello@franklyportugal.com and we can send them to you.
Upcoming Products
Will you be adding more products to your range?
Yes. We’re gradually building a pantry that celebrates Portugal’s culinary diversity – starting with gourmet tinned sardines, artisan honey, table olives, and Atlantic sea salt.
Are all your products Portuguese?
Yes – we work exclusively with small-scale producers across Portugal, carefully selected for quality, transparency, and respect for the land.
Do you offer tastings or events?
Occasionally, yes – especially at Quinta de Sant’Ana or partner venues. Subscribe to our newsletter or follow us on Instagram for updates.
Orders & Shipping
Where do you ship?
We currently ship within Portugal and select international markets. More countries will be added soon.
Can I gift your products?
Absolutely. Our products make thoughtful, flavourful gifts – and our 100ml cans are perfect for travel or personalised occasions.
Do you offer wholesale or B2B?
Yes. We work with select retailers, restaurants, and distributors. Reach out to us at hello@franklyportugal.com.
Can’t find what you’re looking for? Email us at hello@franklyportugal.com
